Enterprise Desktop and Mobile Support Technology
Enterprise Desktop and Mobile Support Technology
Registration Deadline: August 8, 2025
Next Start Date: August 11, 2025
The purpose of this program is to prepare students for employment or advanced training in a variety of occupations in the information technology industry.
This program focuses on broad, transferable skills and stresses understanding and demonstration of the following elements of the information technology industry; technical and product skills, underlying principles of technology, planning, management, finance, labor issues, community issues and health, safety, and environmental issues.
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Please see the Basic Skills Requirement table by clicking here and find your program.
If required, take the Basic Skills Test at our Testing Center. Call 941-255-7500 Ext. 1745 to schedule to take the test.
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OCP
Course Number
Course Title
Teacher Certification
Length
A
CTS0000
Computer Hardware Fundamentals
BUS ED 1 @2
COMPU SCI 6
COMP SVC 7G
INFO TECH 7 G
CYBER TECH 7 G
ELECTRONIC @7 7 G
150 hours
CTS0001
Operating System Fundamentals
150 hours
B
CTS0002
Advanced Operating Systems
150 hours
CTS0003
Mobile-Security-Domain Environment Fundamentals
150 hours
C
CTS0005
Desktop Support Technician
150 hours
D
CTS0020
Network Fundamentals
150 hours
CTS0033
Network Technician
150 hours
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Standards
After successfully completing this program, the student will be able to perform the following:
- Identify characteristics of medium size enterprise information systems as a business unit and its critical role and purpose in successful and efficient business operation.
- Demonstrate proficiency using enterprise-class computer/devices connectors, jacks, plugs, cables and their function, versions and purpose.
- Demonstrate proficiency with motherboards, CPU options, system components, BIOS types and BIOS-UEFI configurations options.
- Demonstrate proficiency with tools, ESD concepts-procedures, personal and equipment safety and chemicals related to maintenance and repair of computers, mobile devices, peripherals, printers and network devices.
- Demonstrate an understanding of storage, video, audio, display, and network-cellular found in the business/enterprise.
- Demonstrate proficiency in building a basic PC system using standard components, following best practices in equipment and personal safety, following manufactures’ procedures and steps for every component involved in the system.
- Demonstrate proficiency with installation and configuration of enterprise desktop-laptop operating systems.
- Demonstrate proficiency installing and configuring expansion cards, RAM, storage devices, video adapters, audio, and a variety of system components.
- Demonstrate proficiency in installing, updating and troubleshooting drivers in desktop-laptop-tablet devices.
- Demonstrate proficiency with PC Laptop specification for purchase–Laptop systems for a variety of corporate functions such as, basic desktop user, CAD, CAE, video-audio editing and client-side virtualization.
- Demonstrate the importance of health, safety, and environmental procedures in organizations and their importance to organizational and personal performance and regulatory compliance.
- Demonstrate proficiency in connecting, configuring and troubleshooting multi-displays, data projectors, smart boards, and document cameras and kiosks systems.
- Demonstrate proficiency of installing, configuring and troubleshooting enterprise desktop-laptop operating systems in a network environment.
- Demonstrate proficiency of installing and configuring and troubleshooting variety of business applications in a network environment.
- Demonstrate proficiency in configuring and troubleshooting basic desktop, laptop network connectivity, including software, services, cables, switches, and access points.
- Understanding the fundamentals of active directory domains, organization units, the role of computers and users in that environment and how the technician interacts with this secure environment.
- Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.
- Describe the importance of professional ethics and legal responsibilities.
- Explain and demonstrate the basic features of mobile operating systems.
- Establish mobile network connectivity and configure email, and applications and configure application synchronization.
- Configure, compare and contrast methods for mobile security and hardware platforms.
- Identify and enterprise attack vectors, remove malware, viruses, and other security risk software from desktops, laptop, and mobile devices.
- Demonstrate proficiency identifying, and mitigating malicious threats using social and human elements in the workplace.
- Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
- Identify and compare and contrast business type printers.
- Install, configure and troubleshooting directly connected printers and share to the local network.
- Install, configure and troubleshooting server-based printers and validate the clients printing functionality.
- Demonstrate command-line fundamentals, including hard drive navigation, network tools, basic scripts and the fundamentals of PowerShell.
- Demonstrate proficiency in share permissions and file and folder security including fundamentals of domain users, local users, groups in an active directory environment.
- Demonstrate the fundamentals of network architectural structure of LANs, fundamentals and roles of the network switch, router and WAN.
- Demonstrate proficiency in tools and equipment for troubleshooting network connectivity.
- Demonstrate the use of network services including DNS, DHPC, cellular, cloud services and applications.
- Demonstrate the fundamentals TCP/IP, OSI and Internet models of network layer addressing.
- Setup and configure basic VoIP telephony functionality for business users.
- Setup and configure VPN on desktop, tablet, and laptop platforms.
- Demonstrate proficiency installing, configuring, and troubleshooting management system agents, anti-virus, group policy objects, operating systems and applications updates.
- Demonstrate proficiency in installing, configuring and troubleshooting client-side virtualization.
- Demonstrate proficiency with different operating systems.
- Demonstrate proficiency of user data backup, configuration, and recovery.
- Demonstrate troubleshooting of PC and laptop hardware failures.
- Demonstrate troubleshooting of PC-laptop boot failures, BSOD, shutdown, devices failing to start, missing DLL message.
- Describe the operation of data networks.
- Differentiate between various network media and topologies.
- Identify, install, and configure basic network devices.
- Implement an IP addressing scheme to meet network requirements.
- Demonstrate use of network management tasks and methodologies.
- Demonstrate proficiency using basic network tools.
- Demonstrate an understanding of network security threats and mitigation techniques.
- Configure, verify and troubleshoot a switch with VLANs and interswitch communications.
- Implement an IP addressing scheme and IP Services to meet network requirements in a medium-size Enterprise branch office network.
- Understand basic router operation.
- Demonstrate Proficiency with configuring and troubleshooting a WLAN.
- Demonstrate Proficiency with configuring and troubleshooting a Server.
- Demonstrate Proficiency with configuring and troubleshooting a VPN.
- Demonstrate Proficiency with configuring and troubleshooting a VOIP.
- Demonstrate Proficiency with configuring and troubleshooting Virtualization.
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- Computer User Support Specialist
- Computer Network Support Specialist
To find out more about these opportunities, please visit O*Net OnLine.
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Enterprise Desktop & Mobile Support Technology has no prerequisites.
Safe and respectful, Always professional, Intellectual, Leaders!
We offer over 20 programs, exceptional instructors, great business and industry partnerships, industry-standard curriculum, equipment, and technology, which all equal SUCCESS!