Charlotte Technical College

Please see the Basic Skills Requirement table by clicking here and find your program.

If required, take the Basic Skills Test at our Testing Center. Call 941-255-7500 Ext. 1745 to schedule to take the test.

• Articulated: CompTIA Server+ and
• Articulated: CompTIA Network+

• Information Security Analysts
• Network or Computer Systems Administrator
• Computer Network Support Specialist

To find out more about these opportunities, please visit O*Net OnLine.

Standards

Information Technology Assistant (OTA0040) is the first course in this and other programs within the Information Technology Career Cluster.  Standards 01.0 – 15.0 are associated with this course.

After successfully completing this program, the student will be able to perform the following:

1. Demonstrate knowledge, skill, and application of information technology to accomplish job objectives and enhance workplace performance.  
2. Develop an awareness of microcomputers.  
3. Demonstrate an understanding of networks.  
4. Use word processing applications to enhance the effectiveness of various types of documents and communication. 
5. Use presentation applications to enhance communication skills.  
6. Use spreadsheet applications to enhance communication skills. 
7. Use database applications to store and organize data. 
8. Use electronic mail to enhance communication skills. 
9. Investigate individual assessment and job/career exploration and individual career planning that reflect the transition from school to work, lifelong learning, and personal and professional goals.  
10. Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.  
11. Demonstrate competence using computer networks, internet and online databases to facilitate collaborative or individual learning and communication.  
12. Develop awareness of computer languages, web-based and software applications, and emerging technologies.  
13. Demonstrate an understanding of basic html by creating a simple web page. 
14. Demonstrate comprehension and communication skills.  
15. Use social media to enhance online communication and develop an awareness of a digital footprint. 
16. Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.
17. Identify, install, configure, and upgrade desktop and server computer modules and peripherals, following established basic procedures for system assembly and disassembly of field replaceable modules. 
18. Diagnose and troubleshoot common module problems and system malfunctions of computer software, hardware, peripherals, and other office equipment. 
19. Identify issues, procedures and devices for protection within the computing environment, including people, hardware and the surrounding workspace. 
20. Identify specific terminology, facts, ways and means of dealing with classifications, categories and principles of motherboards, processors and memory in desktop and server computer systems. 
21. Demonstrate knowledge of basic types of printers, basic concepts, printer components, how they work, how they print onto a page, paper path, care and service techniques, and common problems.
22. Identify and describe basic network concepts and terminology, ability to determine whether a computer is networked, knowledge of procedures for swapping and configuring network interface cards, and knowledge of the ramifications of repairs when a computer is networked.
23. Perform end user support and assistance by troubleshooting and diagnosing through telephone, email, remote access, or direct contact.
24. Demonstrate proficiency using graphical user interface (GUI) operating systems.
25. Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance. 
26. Participate in work-based learning experiences. 
27. Perform end user support and assistance by troubleshooting and diagnosing through telephone, email, remote access, or direct contact. 
28. Perform installation and configuration activities. 
29. Demonstrate proficiency using computer networks. 
30. Demonstrate proficiency in configuring and troubleshooting hardware devices and drivers. 
31. Demonstrate proficiency in managing, monitoring, and optimizing system performance, reliability and availability. 
32. Demonstrate proficiency in managing, configuring and troubleshooting storage use. 
33. Demonstrate proficiency in configuring and troubleshooting network connections. 
34. Demonstrate proficiency in implementing, monitoring, and troubleshooting security.
35. Use oral and written communication skills in creating, expressing and interpreting information and ideas.
36. Solve problems using critical thinking skills, creativity and innovation.
37. Use information technology tools.
38. Describe the roles within teams, work units, departments, organizations, interorganizational systems, and the larger environment.
39. Describe the importance of professional ethics and legal responsibilities.
40. Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance. 
41. Participate in work-based learning experiences. 
42. Administer accounts and resources on computers running server operating system software in a networked environment. 
43. Modify user and computer accounts on computers running a server operating system in a networked environment. 
44. Perform various administrative functions using groups. 
45. Enable resource access with permissions, manage access to files and folders using permissions, and manage permission inheritance. 
46. Implement printing in a networked environment utilizing a particular server operating system. 
47. Utilize available permissions for managing access to global directory objects, how to move objects between organizational units in the same domain, and how to delegate control of an organizational unit. 
48. Use group policy to configure folder redirection, browser connectivity, and the desktop. 
49. Manage computer security in a networking environment. 
50. Administer servers remotely. 
51. Monitor server performance by using performance tools, configure and manage performance logs, configure and manage alerts, and manage system monitor views. 
52. Collect performance data by monitoring primary server subsystems and identify system bottlenecks by using the performance monitoring software. 
53. Maintaining device drivers. 
54. Use software tools to manage and set up disks. 
55. Use file encryption for security of data. 
56. Plan for a computer disaster and use the features of a server operating system to prevent a disaster or recover when one occurs. 
57. Manage and distribute critical software updates that resolve known security vulnerabilities and other stability issues.  
58. Construct and assign IP addresses and isolate addressing issues associated with the IP routing process. 
59. Configure an internet protocol (IP) address for client computers. 
60. Configure name resolution mechanisms for clients on a network and describe the name resolution process. 
61. Isolate common connectivity issues and describe how to use utilities and tools as part of this process. 
62. Configure a routing solution for a network environment. 
63. Allocate IP addressing in a network environment. 
64. Manage the DHCP service to reflect changing client IP addressing needs and monitor DHCP server performance. 
65. Assign computer names to the IP addresses of the source and destination hosts, and then use the computer name to contact the hosts. 
66. Resolve host names by using domain name system. 
67. Manage and monitor DNS servers to ensure that they are functioning properly and to optimize network performance. 
68. Configure a server with the routing and remote access service, create appropriate remote access connections on a network access server, and configure users’ access rights. 
69. Manage and monitor network access and the network access services. 
70. Perform installation of a network client operating system. 
71. Install and configure hardware devices. 
72. Configure and manage file systems. 
73. Troubleshoot the boot process and other system issues. 
74. Configure the desktop. 
75. Configure IP addresses and name resolution. 
76. Configure the client to work in a network environment. 
77. Support remote users. 
78. Configure a client OS for mobile computing. 
79. Monitor resources and performance. 
80. Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.
81. Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
82. Explain the importance of employability skill and entrepreneurship skills.
83. Apply communication skills (reading, writing, speaking, listening, and viewing) in a courteous, concise, and correct manner on personal and professional levels. 
84. Participate in work-based learning experiences. 
85. Plan a network infrastructure. 
86. Plan and optimize a TCP/IP physical and logical network. 
87. Plan and troubleshoot routing. 
88. Plan a DHCP strategy. 
89. Plan a DNS strategy. 
90. Optimize and troubleshoot DNS. 
91. Plan and troubleshoot IPSEC. 
92. Plan a network access. 
93. Troubleshoot network access. 
94. Analyze global director infrastructure. 
95. Implement a global directory structure and domain. 
96. Implement an organizational unit structure. 
97. Implement user, group, and computer accounts. 
98. Implement group policy. 
99. Deploy and manage software by using group policies. 
100. Implement sites to manage global directory replication. 
101. Implement placement of domain controllers. 
102. Use a framework for designing security and create a security design team. 
103. Recognize and predict common threats by using a threat model. 
104. Apply a framework for planning risk management. 
105. Design security for physical resources. 
106. Design security for computers. 
107. Design security for accounts. 
108. Design security for authentication. 
109. Design security for data. 
110. Design security for data transmission. 
111. Design security for network perimeter. 
112. Design an audit policy and an incident response procedure. 
113. Linux Foundation.
114. Linux Fundamentals.
115. Linux Installation.
116. Linux Operation.
117. Linux User Group and Permissions.
118. Linux Basic Security and System Monitoring.
119. Participate in work-based learning experiences. 
120. Demonstrate proficiency in applying radio frequency (RF) technologies. 
121. Develop an awareness of wireless LAN technologies. 
122. Perform implementation and management activities. 
123. Develop an awareness of wireless security systems. 
124. Demonstrate knowledge of wireless industry standards. 
125. Participate in work-based learning experiences. 
126. Demonstrate knowledge of general security concepts.
127. Develop an awareness of communication security concepts. 
128. Develop an awareness of network infrastructure security. 
129. Develop an awareness of cryptography and its relation to security. 
130. Incorporate organizational and operational security in an appropriate and effective manner. 

Students enrolling in Network Services Administration must be prepared for independent learning and must meet the following program prerequisites.

• Students enrolling in the NSA program must hold 

1. a current, non-expired CompTIA A+ or higher industry certification; OR

2. any current, non-expired Cisco certification.